Return & Exchange Policies
RETURNS & EXCHANGES
I want you to love your new clyde's // rebirth jewelry. In the unlikely event that your order arrives damaged or less than spectacular in any way, returns need to made within 7 days of receiving your order. Please contact me before sending an item back to authorize a return. Items should be sent back in original condition and packaging, as well as a return address if you're exchanging. In the case of a refund, please note that I do not refund shipping costs. Should you have any other issues with an order, please don't hesitate to contact me and I'll do my very best to take care of you.
I stand behind the quality of my work, and with proper care, your jewelry should last you for many years to come. However, jewelry is by no means indestructible. Please don't expect to be able to put your pieces too far through the ringer without consequence. Chains cannot stand unlimited pulling and beads will break under pressure. Round things also roll.. learned that one in science class. Should you require a repair, please contact us with a description of what happened and we'll be happy to get you fixed up. If the repair is a result of undue wear and tear -running over a necklace with your car for instance- a small repair fee will apply.
All CR items are made from vintage dead stock materials and thus will have unique patinas and signs of age. The patinas will continue to develop over the course of the wear you put them through..ie if you wear them swimming, singing in the shower or running a few miles, the process will happen much quicker. If you decide you want the just out of the box shine, you can use lemon juice or even ketchup [seriously] to polish the piece up. Just be sure to rise and dry it thoroughly before wearing it again.